Shipping policy

<p><strong>Effective Date: 20 August 2026</strong></p>

<p>At <strong>Élan Jewellery</strong>, we aim to ensure your order reaches you safely and within a reasonable timeframe. Please review our shipping policy below.</p>

<h3>1. Order Processing</h3>
<p>Orders are typically processed within 1–3 business days of order confirmation and successful payment.</p>
<p>Orders are not processed on Sundays and public holidays.</p>

<h3>2. Shipping Destinations</h3>
<p>We currently ship across India. For international shipping enquiries, please contact us directly.</p>

<h3>3. Shipping Timelines</h3>
<p>Estimated delivery time is 5–8 business days from the date of dispatch, depending on the destination and courier service.</p>
<p>Delivery timelines are estimates only and may vary due to courier delays, weather conditions, regional restrictions or other circumstances beyond our reasonable control.</p>

<h3>4. Shipping Charges</h3>
<p>Applicable shipping charges, if any, will be displayed at checkout before order confirmation.</p>
<p>We may offer free shipping on orders above a specified amount, as communicated on the website from time to time.</p>

<h3>5. Order Tracking</h3>
<p>Once your order is shipped, a tracking number and courier details will be shared with you via email, SMS or WhatsApp on your registered contact details.</p>

<h3>6. Delayed or Lost Shipments</h3>
<p>If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate with our courier partner.</p>
<p>Élan Jewellery is not liable for delays caused by incorrect or incomplete address details provided by the customer.</p>

<h3>7. Damaged Packages</h3>
<p>If your package arrives visibly damaged, please do not accept the delivery and contact us immediately with photographs of the damaged packaging.</p>

<h3>8. Address Changes</h3>
<p>Please ensure your shipping address is accurate at the time of placing the order. We are unable to guarantee address changes once an order has been processed or shipped.</p>

<h3>9. Contact Us</h3>
<p><strong>Élan Jewellery</strong><br>
B-4E, Prithviraj Road, Opposite Central Park Gate No-4, C-Scheme, Panch Batti, Ashok Nagar, Jaipur, Rajasthan – 302001<br>
<strong>Phone:</strong> +91 9784904834<br>
<strong>Email:</strong> <a href="mailto:contact.elanjewellery@gmail.com">contact.elanjewellery@gmail.com</a></p>