Return & Exchange Policy

Effective Date: 20 August 2026

At Élan Jewellery, we want you to have a smooth shopping experience. Please review the following policy before placing an order.

1. Return Eligibility

Products may be eligible for return within 7 days of delivery, provided that:

• The product is unused and unworn.
• The product is in its original condition.
• Original packaging, tags and accompanying materials are intact.
• The product has not been damaged, altered or modified by the customer.
• Proof of purchase/order details are available.

2. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.

After verification, an eligible product may be replaced or exchanged as per product availability.

3. Non-Returnable Products

Personalized, customized, engraved or specially made products may not be eligible for return or exchange.

Products showing signs of wear, damage or alteration may also be rejected.

4. How to Request a Return

To request a return, please contact us with your order number and reason for the return.

Email: contact.elanjewellery@gmail.com
Phone: +91 9784904834

Our team will review the request and provide further instructions.

5. Return Shipping

For eligible returns due to a defective, damaged or incorrect product, return shipping arrangements will be communicated by our team.

For other eligible returns, applicable return shipping charges may be borne by the customer.

6. Refund Policy

Élan Jewellery does not offer monetary refunds for returned products.

For eligible returns, customers may receive a replacement or exchange, subject to product availability and verification.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Orders that have already been processed or shipped may not be eligible for cancellation.

8. Exchange

Exchange is subject to product availability and the applicable return conditions. Customers should contact our support team to initiate an exchange request.

9. Contact Us

Élan Jewellery
B-4E, Prithviraj Road, Opposite Central Park Gate No-4, C-Scheme, Panch Batti, Ashok Nagar, Jaipur, Rajasthan – 302001
Phone: +91 9784904834
Email: contact.elanjewellery@gmail.com